Botpress, a company located in Quebec City, Canada, has developed a tool for creating independent interactive chatbots. Its primary application is building customer and office assistant chatbots with AI capabilities. The tool features a drag-and-drop interaction builder, where users can map out complete interactions by connecting cards that represent questions, answers, and calculations. Botpress also offers the ability to use specific knowledge sources and utilize natural language queries for user path management. However, the tool can be challenging to use due to the requirement of looking up complex expressions.
Botpress is free for up to 1,000 interactions per month, but additional interactions require payment. Users can create a chatbot after creating an account and have the option to utilize a wizard and website queries. Fallback functionality allows the chatbot to access multiple knowledge bases, including ChatGPT. While the wizard may not always be reliable, typing pre-canned code blocks can provide more successful results. Botpress has various applications, particularly in customer support, and can integrate with Zapier and other web services. It has the potential to enhance customer service and tech support, providing real-time assistance. Botpress can be hosted in the cloud or on-premises.
Despite its limitations, Botpress offers significant power beyond its interface, and currently the tool is free until a certain traffic threshold of 1000 is reached. Integration with other services is possible through Botpress and Zapier. When Botpress cannot answer a question, it has fallback datasets and can utilize the full ChatGPT dataset for formulating a response.
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