Small business owners believe that employees with AI knowledge can save them time and money. This is based on the latest Small Business Index from MetLife and the U.S. Chamber of Commerce, which found that 71 percent of small businesses see the value in hiring workers with AI skills. AI can speed up tasks like fielding common questions, drafting communications and creating marketing media. Small business owners without AI skills can benefit from hiring workers who understand the new technology. Dedication to learning AI or training team members can also save time, and it’s important to create a plan that uses AI in a relevant and impactful way. Hiring new team members to guide AI use may be helpful, but business owners should understand and oversee operations to ensure effectiveness.
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