General Motors (GM) is working with Google Cloud to incorporate Google’s conversational chatbot, Dialogflow, into its OnStar communications features. This joint effort was announced during in a keynote speech at the Google Cloud Next 23 event. GM’s in-car concierge, OnStar, has been utilizing Google Cloud’s conversational AI for voice recognition and analysis since its launch in 2022, but now with Dialogflow it will have better ability to comprehend customer requests and it will respond in a more natural-sounding voice.
The latest advancements will enable OnStar to provide drivers with responses to common inquiries regarding routing and navigation assistance. This initiative is part of GM’s larger goal of establishing a $25 billion subscription business by 2030. GM believes that generative AI can revolutionize the driving experience by first offering these new features and services in the US and Canada.
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